Create zip button on create support zip take very long to show up
ATST-986
Ability to disable the check for Amazon Aurora in ATST
ATST-984
Log Analyzer Periodic Scan mail notifications are still being sent even when outgoing mail is disabled.
ATST-973
Add Crowd Base URL in Support zip
ATST-970
Fix collation health check for MySQL utf8mb4_unicode_ci
ATST-962
The health check should verify if the instance is running a vulnerable version based on our public security advisories
ATST-955
Using o365 mail server cannot send support tickets
ATST-948
application.xml contains encoded values if locale of server is Chinese or Korean
ATST-946
Include Cache Statistics Page with Confluence Support Zip
ATST-942
As a Support Engineer, I want to know how many users are available in each user directory
ATST-939
NullPointerException in Application links healthcheck causing it to fail occasionally.
ATST-923
Support Zip should contain information about Synchrony running mode
ATST-922
If a node is not responsive, the zip creation will continue to poll indefinitely
ATST-914
Support Zip doesn't contain permission settings when using Jira or Crowd as User Directory
ATST-902
Ability to extend Support Tools Plugin from a third party app's perspective
ATST-901
Make ATST compatible with read-only mode for Confluence
ATST-898
Health Check history through UI
ATST-895
User data is not being anonymised
ATST-884
If a mail server is not configured, we still allow the periodic log analyser emails to be configured
ATST-881
Health Check plugin - "How can I resolve this?" docs don't explain how to resolve
ATST-879
Need custom timeout for cluster lock healthcheck
ATST-877
Put the support backup Anonymizer into JIRA BTF
ATST-871
The instance health check spins forever in IE11
ATST-870
ATST should clear out the sanitizer files after it has finished
ATST-865
Healthcheck reports thread limit description is too long
ATST-861
Healthcheck plugin should include checking the performance of Synchrony
ATST-860
JIRA Health Check for Isolation Level (is_read_committed_snapshot_on) in MSSQL
ATST-859
Don't log stack trace when health checker detects missing attachments
ATST-858
Healthcheck should notify admin when SQL has been unavailable
ATST-857
When the creation of the support ticket fails due to mail issues, the user interface does not report any error
ATST-854
Deleting Add-Ons or Private Versions
ATST-846
Check status of Services and Caesium
ATST-843
Confluence STP plugin should store SupportZIP file in shared home area
ATST-837
Add Bamboo's server.xml to the Support Zip
ATST-836
Garbled system message for confluence
ATST-832
When opening Periodic Scan in Support Tools it appears with extra padding
ATST-828
Support Tools Plugin is missing RegEx for Confluence Questions
ATST-827
The jira-healthcheck-plugin does not display the timezone or any seconds difference in the index (lucene) healthcheck
ATST-826
Health Check for Clustering like Confluence
ATST-825
JIRA health-check doesn't report Lucene corruption
ATST-824
Adding date of warning occurence to plannified logs scanning mail
ATST-823
When running the Support Zip and Log Analyzer at the same time, the progress bar appears all weird
ATST-822
Log scanner - periodic scan button should be available even if no scan has been run
ATST-821
JIRA Instance Health does not display correct error level for category
ATST-820
Support Tools Plugin doesn't give useful available memory statistic
ATST-818
Record the health check messages somewhere
ATST-817
Lucene index file location health check fails with java.io.IOException: Mount point not found
ATST-816
As an JIRA Administrator I want to have scheduled task to collect performance data
ATST-815
As an JIRA Datacenter Administrator I want have Lucene health-check in STP
ATST-813
Instance health checks for Indexing fails after adding web link
ATST-810
issue 1 of 172

Create zip button on create support zip take very long to show up

Description

Copied from https://jira.atlassian.com/browse/CONFSERVER-58998 :

Issue Summary

When going to create support zip in troubleshooting and support tools admin page, create zip button takes a long time to show up, for EAC, it takes over 60s. Better implementation is needed to make it more performant.  

Environment

  • Confluence 6.13.6
    * Data Center

Steps to Reproduce

  1. Login as admin

  2. Go to troubleshooting and support tools -> create support zip

  3. create zip button is not showing, it takes over 60s to appear (in EAC)

Expected Results

Create zip button will show instantly. 

Actual Results

create zip button did show instantly, it takes a long time for it to show. 

The below exception is thrown in the atlassian-confluence.log file:

Notes

 From thread dump we can see 

com.atlassian.troubleshooting.confluence.ConfluenceApplicationInfo.getCustomDecorators execution takes about 50s. The code loops through default decorators and all spaces and read space decorator from database, which is not performant.  

Workaround

Currently there is no known workaround for this behaviour. A workaround will be added here when available

Environment

None

Status

Assignee

Unassigned

Reporter

Artur Yapparov

Labels

None

Add-on Type

None

Team

None

CC

None

Risk factor

None

QA Kickoff Status

None

QA Demo Status

None

Affected Product/s

None

Components

Priority

Major
Configure