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Can't download support zip file in Windows servers

Description

If customer's instance located in Windows Server, they can't download support zip file and they are seeing:

Internet Explorer:
1 The webpage can not be found
Firefox
1 File not found

In Firefox, following appears as a URL:

1 <base-url>/plugins/servlet/stp/support-zip/download?file=Your%20support%20zip%20file%20is%20ready%20and%20can%20be%20found%20at:%20C:\Program%20Files\Atlassian\Application%20Data\ConfluenceMySQL\export\Confluence_support_2016-06-09-09-01-40.zip

Environment

None

Testing Notes

None

Status

Assignee

Ahmad Faisal

Reporter

Saleh Parsa

Labels

None

Add-on Type

None

Team

None

CC

None

Risk factor

None

QA Kickoff Status

None

QA Demo Status

None

Affected Product/s

None

Fix versions

Affects versions

STP 3.9.5
STP 3.9.4

Priority

Major