Upgrading to 3.5.20 results in a java.lang.AbstractMethodError

Description

Upgrading the Support Tools Plugin throws a java.lang.AbstractMethodError, which prevents pages from being rendered. This effectively renders Confluence useless.

The following error is thrown in the logs:

And this error shows up in the UI:

Steps to Reproduce

  • Launch Confluence v.5.2.3

  • Upload the plugin file for STP v.3.5.20

  • Navigate to the dashboard

Workaround

Environment

Confluence versions 5.2.3, 5.2.5

Activity

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Stefan Hett
May 12, 2015, 11:09 PM

In which version was this fixed? I'm running into the same error message described here when upgrading Confluence 5.1.5 -> 5.2.5, though we are running STP 3.5.28.

Deividi Luvison
May 13, 2015, 1:08 PM

Hey , Support tools plugin 3.5.20 and above is not compatible with Confluence 5.2.5 series. We fixed this typo in version 3.5.20 as you can see in marketplace:

https://marketplace.atlassian.com/plugins/com.atlassian.support.stp/versions

However in the new releases we can see the compatibility shows for confluence 4.3 which is incorrect . While we address that please, downgrade the add on prior 3.5.20 or upgrade Confluence to 5.3.
Do the upgrade on a staging environment.

Thanks and Regards,
David|Confluence Support Engineer

Stefan Hett
May 13, 2015, 1:36 PM

Hi , thanks for the info. That helps alot I guess. Will give it a try later if downgrading STP works here.

Stefan Hett
May 14, 2015, 12:25 AM

So this actually worked (uninstalling STP 3.5.28 and then reinstalling STP 3.5.10). Afterwards the upgrade to Confluence 5.2.5 worked without any issues. Thanks for the help once again.

Stefan Hett
June 6, 2015, 8:56 PM

In case this is of interest to anybody, I also created a blog about my own experience with this (now resolved) issue including the provided fixes/workarounds in case you run into this: http://www.luke1410.de/blog/?p=57

Assignee

Deividi Luvison

Reporter

Brian

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Priority

Critical
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