Hercules attempts to send emails using "mail from: noreply@atlassian.com"

Description

Original Claim from customer:

Scheduled log scan does not succeed in sending me an email because MAIL FROM field contains noreply@atlassian.com, and my mail server rejects emails. I couldn't find out how to configure this email address in JIRA. SMTP configuration mail from address is set to other email address. All other (project related) emails are successfully sent. Here is a part of debug outgoing mail log file:

And below is seen in the logs:

Upon confirmation, configuring the schedule log scan and enable the debug log shows the following result:

Expected: the mail is sent with the email that is configured on the SMTP outgoing mail server email address.

Actual Result

It follows the below template:

As you can see, the From field is populated with noreply@atlassian.com for default and it might hit into problem if the customer's mail server has domain checking and you might see the error on logs like earlier which is returned from the mail server.

Environment

None

Assignee

Ahmad Faisal

Reporter

Oswaldo Hernandez

Components

None

Labels

None

Add-on Type

None

Team

None

CC

None

Risk factor

None

Affected Product/s

None

Fix versions

Affects versions

Priority

Minor
Configure