Field to capture the First Action

Description

could the field store the time of the first
action? For example the ticket is assigned to someone other than the
default user? This way we know the ticket has been addressed, in all
likelihood a ticket could easily be taken care of without the a user
commenting on the ticket.

Environment

None

Testing Notes

None

Status

Assignee

Unassigned

Reporter

Janet Albion

Labels

None

Add-on Type

None

Team

None

CC

None

Risk factor

None

QA Kickoff Status

None

QA Demo Status

None

Priority

Major