Macro editor not loading for some customers

Description

Summary

Macro editor is not opening and results to a screen that says "No macro metadata"

Steps to Reproduce

  1. Try to edit a macro

  2. The error appears

Expected Results

Macro editor will be shown

Actual Results

No macro metadata screen was shown

Notes

It happens intermittently to some and is not dependent on the add-on macro.

Workaround

No suggested workarounds as of yet.

Environment

None

Activity

Show:
Josh Allen
October 2, 2017, 1:38 PM

I had this issue occur when I installed Questions by Atlassian. I had no other add-ons installed. It was a completely fresh instance of Confluence using Safari. I then installed draw.io add-on and had the same issue. I disabled both and re-enabled. The Questions add-on started working, but draw.io did not. Haven't tried Chrome yet, but my coworker has the same setup and it works fine for him in Safari.

Nik Matveev
September 11, 2017, 7:36 AM

I've attached the screen that we see instead of macro editor

Matthew Jensen
September 11, 2017, 4:49 AM

If you're experiencing this error message, please add a watch on https://jira.atlassian.com/browse/CONFCLOUD-57130, I am posting some questions there.

Matthew Jensen
September 11, 2017, 1:55 AM

I am looking in to this. I am unsure if its related to CONFCLOUD-57130 yet, but looks likely.

Jason Boileau
September 8, 2017, 6:48 AM

I believe this is the same as this issue: https://jira.atlassian.com/browse/CONFCLOUD-57130

Assignee

Unassigned

Reporter

Nik Matveev

Add-on Type

Cloud