Log Analyzer not aware of the Application Logs that has changed its location

Description

Summary

Log Analyzer not aware of the Application Logs that has changed its location

Tested Environment

Confluence 6.15.2
Crowd 3.5.1

Steps to Reproduce

  1. Change the default location of the Application Logs following the instruction below:

  2. Go to the Log Analyzer tab in Troubleshooting and Support Tools to trigger the scan

Expected Results

Log Analyzer is aware of the application log location has changed from its default and proceed to scan the log as expected

Actual Results

A warning message as below is shown:

We couldnt create your support zip.
You must provide the location of a valid log file.

 

The message itself is quite confusing as it mention that the Support.zip couldn't be created despite it can (but without the application log that is not in the default location)

Information

This issue also affects:

  • Confluence Server

  • Crowd Server

  • BitBucket Server

  • Bamboo Server

Workaround

Choose the Enter the location of a log file (on your application server). option and provide the full path to the actual log location for manual scanning

Environment

Confluence 6.15.2
Crowd 3.5.1

Fixed

Assignee

Unassigned

Reporter

Damien Tan

Components

Labels

None

Add-on Type

Server

Team

None

CC

None

Risk factor

None

Affected Product/s

Bamboo
Bitbucket Server
Confluence
Crowd

Fix versions

Priority

Minor