Atlassian Troubleshooting and Support Tools plugin generates a File Not Found error in Windows Environments

Description

Summary

Atlassian Troubleshooting and Support Tools plugin generates a File Not Found error in Windows Environments

Environment

Windows Server 2012 R2
Windows 7
Jira 7.5.1, 7.5.2, 7.6.1, 7.6.4, 7.7.1 using Atlassian Troubleshooting and Support Tools plugin version 1.6.0, 1.6.1, 1.8.4
Confluence Server 6.* using Atlassian Troubleshooting and Support Tools plugin version 1.8.1

Steps to Reproduce

  1. Generate a Support Zip under System > Troubleshooting and Support Tools > Create Support Zip.

  2. Attempt to Download the Zip file with the Download Zip button once the file has been created.

Expected Results

You can download the Support Zip without any error.

Actual Results

You receive a "File not found. The requested file cannot be found on the server" in a new tab.
URL will contain full local Windows path to file location

Workaround

  • You can still find the file downloaded on the server in the JIRA\export file path or Confluence Home\export

  • You can shorten the URL by removing local windows path to file to just the file name:

Environment

None

Activity

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Dave C
January 11, 2018, 11:12 PM

Hey , this is currently in our internal backlog - we follow the same Bug fixing policy as all of other products, so will focus our efforts on fixing bugs that affect the most amount of users. As such we're focusing on some higher priority bugs first and hope to get to this after those are fixed.

Peter Müller
January 23, 2018, 11:41 AM

Same behavior here on Windows Server 2012 R2 and JIRA 7.6.1 with ATST 1.8.4.

Nikola Rezachev
February 13, 2018, 6:58 PM

Reproduced with Jira Server 7.7.1

Alistair Thomson
March 9, 2018, 10:54 AM

We have also experienced this issue, whilst easy to work around, it adds an extra little more difficulty in liaising with support to resolve Jira issues.

Dave C
September 11, 2018, 7:10 AM

This has been fixed in 1.13.0 which will be available on the Marketplace shortly.

Assignee

Unassigned

Reporter

Jeremy Sanchez

Components

None

Labels

Add-on Type

None

Team

None

CC

None

Risk factor

None

Affected Product/s

None

Fix versions

Priority

Major
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