As Data Center admin, I want an automated way to collect support zip from each node

Description

Problem Definition

Currently collecting support zip on Data Center is a painful process. To collect support zip from nodes, an admin has to;

  • login to front end node (using server's hostname)

  • go to Administration | Support tool | Support zip

  • ssh to the backend server

  • copy the support zip to local machine

  • repeat the process for each node

  • attach support zip to Atlassian support

Suggested Solution

Ideally, support zip should be submitted via the UI directly to Atlasian via Support Tool plugin. Otherwise there should be a semi automatic way to collect all support zip to shared-home/log directory.

Environment

None

Assignee

Unassigned

Reporter

Vicky Kharisma

Components

None

Add-on Type

None

Team

None

CC

None

Risk factor

None

Affected Product/s

None

Priority

Major
Configure