STP has been designed and developed for single node installations. With the recent Data Center releases of JIRA, Confluence and Stash some of the features are not as useful as they are on a single node instance.
While STP functionality works, there are a number of issues that make it very inconvenient to work with:
When you create a support zip, it only contains data from a single node. Ideally, the support zip should all relevant details for the whole cluster, most importantly the log files for each node.
Likewise, when you create a support request from the UI, a support zip is created for a single node and emailed to Atlassian.
In the UI a path to the generated support zip is displayed, but it isn't clear on which node that support zip can be found. At a minimum, the hostname should be displayed as well. Ideally, the support zip would be stored in the shared home and a download link would be presented - see
At the moment, you'd need to generate a support zip for each node and upload that when you create a support request.
You can perform scan of your log files from the web UI, or from a daily/weekly job. These scans only include the log file of a single node, but you'd really want to scan the logs on each node and return a single integrated report.