Original Claim from customer:
Scheduled log scan does not succeed in sending me an email because MAIL FROM field contains firstname.lastname@example.org, and my mail server rejects emails. I couldn't find out how to configure this email address in JIRA. SMTP configuration mail from address is set to other email address. All other (project related) emails are successfully sent. Here is a part of debug outgoing mail log file:
And below is seen in the logs:
Upon confirmation, configuring the schedule log scan and enable the debug log shows the following result:
Expected: the mail is sent with the email that is configured on the SMTP outgoing mail server email address.
It follows the below template:
As you can see, the From field is populated with email@example.com for default and it might hit into problem if the customer's mail server has domain checking and you might see the error on logs like earlier which is returned from the mail server.