Investigate all.js CDN reliablility

Description

This issue is to track `all.js` CDN reliability issues reported on the developer community

Specifically these two resources only:

Please include all information and screenshots that may be useful.
Network logs, timings, console errors etc.

In particular, please identify what makes you think the CDN has failed

Activity

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boydo
September 22, 2020, 10:38 AM

It sounds like CDN reliablity might not be the cause, especially if all.js is returning a 200.
We have other reports of apps periodically failing to load, and are actively investigating.
I’ve sent you a message on the developer community forum for more info

Dan Herrera
September 28, 2020, 7:25 PM

We have a user that keeps running into problems regarding this issue. This is affecting our instance of Clockwork Timesheets pro and is skewing our time that we can bill our customers.

Mark Skrzypczyk
8 days ago

After installing the Checklist Free app (same as Palash above) I’m also seeing this behaviour.
Had also even had issues in the past with trying to load the App management settings page which would only be cleared by deleting browser cache/cookies/history etc. which isn’t ideal as then mean need to sign back into multiple other sites!

boydo
5 days ago
Edited

Thanks to everyone for their assistance on this issue. We haven’t found any direct evidence that CDN reliability is a cause of apps failing to load.

Therefore we’re going to close this issue for now, but it will of course be re-opened if there is any direct evidence that the CDN is unreliable.

Examples of such evidence might be:

  • non-2xx responses

  • Incomplete downloads

  • Increased latency

Regarding the more general issue of an increased number of apps failing to load since August, please follow this thread for updates:
https://community.developer.atlassian.com/t/apps-fail-to-load-due-to-timeouts/40506/31

Jack Hunter
4 days ago

Assignee

boydo

Reporter

boydo

Labels

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Risk factor

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Priority

Major
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