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  1. AC-1528

Add-ons break after customer data imports

    Details

    • Type: Bug
    • Status: Open
    • Priority: Major
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Labels:
      None
    • Sprint:

      Description

      When a customer imports data into Cloud from a Server instance, or when a Cloud instance is migrated to a new url any installed Connect add-ons break.

      This is because the clientKey is generated from the OAuth consumer key, which is seeded from the instance baseUrl. If the baseUrl changes, already installed add-ons may stop working.

      Workarounds

      1. Ask the vendor to update their registry and update the baseUrl/clientKey to the new values.
      2. Reinstall the add-on. Note that this may cause data loss depending on the add-on, if the remote service stores data which is keyed off the old clientKey/baseUrl combo. Speak to the add-on vendor before doing this.

      Solution

      Implement a contract for Atlassian Connect to allow vendors to be notified when an instance has been migrated so that any data can be appropriately migrated.

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              • Assignee:
                Unassigned
                Reporter:
                sruiz Seb Ruiz
              • Votes:
                40 Vote for this issue
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                75 Start watching this issue

                Dates

                • Created:
                  Updated:

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